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Project Type: Application Modernization FDA's Regulatory Operations Management System (ROMS) was a large undertaking that involved not only modernizing systems but also combining multiple processes into a single application. This new application needed to accommodate multiple different stakeholder groups and be scalable to integrate more processes in the future. All of this was done utilizing Appian as the coding platform. The core operations included in ROMS were: - Domestic

Project Type: UX / CX Documentation The REI CX Playbook was a collaborative effort with the UI/UX resources across REI Systems. The playbook was originally conceived as a way to formalize our design practice with a standard approach. This expanded to further cover Customer Experience with additional content. Best practices and definitions of core concepts were added to help our customers understand how REI defines CX. Customer Experience The objective of this project was to c

Project Type: Application Modernization GSA needed to modernize their Personal Property Management System (PPMS). The application handles property the federal government takes in from various sources. It then decides to allocate the property out to an agency for use, or can sell it using the GSA Auctions website. This application allowed users to take in new property, adjust the ownership of property, create lots of associated items, and list them for sale through publicly av